A Successful Model for Social Integration in Burgas

A social service provided by the Municipality of Burgas has achieved significant national success. The program was ranked in a prestigious second place among best practices for quality and effectiveness, certified by the Agency for Quality of Social Services (AQSS).

This innovative initiative is proof that professional care and modern technologies can improve the quality of life for people in need.

How does remote home support work?

The program is aimed at adult citizens with mental disorders for whom visiting a center is difficult. The model includes three main pillars:

  • Structured daily routine for maintaining habits.
  • Weekly training sessions for developing social skills.
  • Art therapy and individual consultations for emotional stability.

Through telephone and online communication, specialists from the Center for Social Rehabilitation and Integration manage to maintain an active connection with users, providing them with continuous support in a home environment.

Real results and high appraisal

The effectiveness of the model is confirmed by data: over 80% of users share that the program helps them cope better with daily challenges and feel socially included. The distinction from the AQSS is further proof of the consistent policy of the Municipality of Burgas in the social sphere.