The world of autonomous robots is entering a new phase of intensive implementation and growth. In the hotel sector, over 420 leading properties in Asia and North America already use "smart porters" and waiter robots for room service, information and cleaning. The administration of hotels such as "Tokyo Inn" and "Boston View" reports that these technologies save up to 23% in costs compared to standard staff, with the personalization of services and the possibility of 24-hour work bringing a competitive advantage.
Logistics marks an explosive growth of autonomous deliveries: robotic platforms already occupy 11% of the last-mile market, and operators such as "RoboCourier", "Serve Robotics" and "Starship" report a 30% increase in orders in the last month alone. "Self-propelled platforms allow contactless deliveries, including groceries, documents and medical materials", notes the Robotics Federation.
In the restaurant and retail sector, the introduction of waiter robots, mobile bartenders and pizza baking robots is expanding the range of services. "Restaurants that introduce robots increase their turnover by an average of 18%, and customer feedback is extremely high due to the speed and attractiveness of the service", the global HoReCa association points out.
The ratings of autonomous systems put passive safety and human interaction at the forefront – all new platforms integrate multi-sensors (camera, lidar, temperature sensors) and "ethical modes" to avoid contact with children, pets and other vulnerable participants in the environment.
"The mass introduction of autonomous robots will make deliveries cheaper, logistics more flexible, and service in hotels and restaurants more individualized and safe," analysts predict. It is expected that by the end of the year over 225 thousand autonomous units will be working on the market in over 60 countries.